Service Rates

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Our basic service rates are as follows.

Network Technical Consulting €125/hour, discounts available for 10 or more hours.  Availability is on a best-effort basis (service scheduling is prioritized for our NetCare customers, and customers with network-down emergencies), but we can normally accommodate requests for specific arrival times, and specific technicians.
NetCare Managed Services Contracts Our NetCare Managed Services contracts are based on custom pricing, based on the size of your network, types of systems, and your unique service needs. In addition to a proactive approach, NetCare customers enjoy our lowest standard hourly labor rates.  If you’re interested in a proactive network management approach, and want to end the “firefighting” approach, or just want a second set of eyes watching things and available for redundancy and vacation coverage, please contact us to inquire about a NetCare contract, and leave the worrying to us.
In-Office Repair €85 per hour, 1 hour minimum.
Field Repair €90 per hour, 1 hour minimum, plus applicable travel (see below).
Manufactuer Warranty Services No charge to customer for products purchased by us. If customer is not covered under warranty for on-site services, customer will be required to pay for services, but not parts, or can bring the equipment into our office for services.
CAT 6, 5/5e, 3 Cable and Fiber Optic Installation Pricing is custom, based on requirements of each job.  Average pricing is €90-120 per faceplate, depending on requirements.  Hourly labor rate is €75, 1 hour minium.  For a custom proposal, please contact.
Phone and Email Support Charged at applicable hourly rate for the service type provided, charged in 15-minute increments. NetCare clients are charged at their NetCare helpdesk rate (normally €70/hour).
NetCare Emergency Services Charged per-incident on an hourly basis with a 2-hour minimum at twice customer’s prevailing hourly NetCare rate (normally $125/hour, but this rate will be lower for our NetCare clients).  Fifteen minute response time, billed in 15-minute increments.
After-Hours Services (non-NetCare  customers) Charged at twice the standard applicable hourly rate, billed hourly, with a 1-hour minimum.  Services must be scheduled in advance.
Full Day Rate Varies.  Available only under pre-negotiated projects.
Travel & Mileage • Professional SE and IT services: billed at applicable hourly rate, after 30 minutes travel, each way, to/from our nearest office.

• Repair and Warranty Services: subject to a $25 minimum trip charge for the first 15 km of travel from our nearest office.  Beyond 15 KM (or 30 minutes of travel), we charge $50/hour of travel, billed in quarter-hour increments.